Jan 22 (Reuters) – Microsoft's suite of productivity software was down for thousands of users on Thursday, according to outage tracking website Downdetector.com. There were nearly 8,200 incidents of people reporting issues with Microsoft 365 as of 4:54 p.m. ET, down from over 15,725 reports earlier, according to Downdetector. Downdetector tracks outages by collating status reports from a number of sources, including user-submitted errors on its platform. The actual number of affected users may differ from what's shown on Downdetector because these reports are user-submitted. Microsoft 365 said that while it had restored the affected infrastructure to a healthy state, further load balancing is required to mitigate impact. "We're directing traffic to alternate infrastructure to achieve recovery," it said on its status page on X. It was investigating a potential issue impacting multiple services, having identified a portion of service infrastructure in North America that is not processing traffic as expected. (Reporting by Juby Babu in Mexico City; Editing by Alan Barona)
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